Frequently Asked Questions

Please read our FAQ before sending us a message.

How much are the postage costs?

We deliver from the US, UK and the EU. Shipping rates are displayed at checkout for your country but please inquire via the form if your address is unavailable.

Will I have to pay customs fees?

For orders located in the United, States, the United Kingdom or the European Union we deliver from within these regions so there will be no additional customs fees.

Please inquire if you have any questions or concerns about the customs fees or are unsure of the delivery arrangements in your country.

Which countries do you deliver to?

We deliver to the US, all countries of the EU (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden) as well as to Gibraltar, Iceland, Liechtenstein, Norway, Switzerland and the United Kingdom.

In Asia we deliver to Hong Kong, Singapore (local install only) and in the Middle East we deliver to Israel, Jordan, Kuwait, Oman, Qatar and the United Arab Emirates.

We have also begun shipping to South Africa and Colombia due to popular demand.

I love the idea of de-Googled Android but I am unsure whether a specific app will work. How can I find out?

The best way of checking availability of apps is checking to see if they are on F-Droid, an alternative open source app store or direct from the developer’s website as an APK file. You can also check compatibility on a crowd sourced site here but feel free to drop us a message.

Is the security of my Pixel compromised by running an alternative OS?

Not at all. Third party operating systems are not only supported on a Pixel device through bootloader unlocking but also allow custom firmware signing keys so the ROM we provide can be securely verified.

Which payment methods are accepted in the Online Shop?

We accept Bitcoin or Monero as well as direct bank transfers.

How long will delivery take?

Please allow up to 14 days for delivery. We strive to dispatch as soon as possible and, if stock allows, we can deliver within a day or two. Our Pixels are typically imported from the EU so there can be delays. Rest assured we will keep you updated.

What kind of support is provided?

During the first 30 days, we will endeavour to answer any inquiries you may have and resolve any issues you experience with the use of the operating system. You can obviously contact us after this period but please note, new customers will have priority.

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