Frequently Asked Questions

Please read our FAQ before sending us a message.

We deliver from the US, UK and the EU. Shipping rates are displayed at checkout for your country but please inquire via the form if your address is unavailable.

Pixel devices are compatible with a wide range of band frequencies across carriers and all devices come network unlocked. Feel free to inquire on any specific networks. All phones support physical nano SIM cards and eSIMs. Either or both can be used. We recommend Silent Link as a privacy respecting option.

For orders located in the United, States, the United Kingdom or the European Union we deliver from within these regions so there will be no additional customs fees.

Please inquire if you have any questions or concerns about the customs fees or are unsure of the delivery arrangements in your country.

We deliver to the US, all countries of the EU (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden) as well as to Gibraltar, Iceland, Liechtenstein, Norway, Switzerland and the United Kingdom.

In Asia we deliver to Hong Kong, Singapore (local install only) and in the Middle East we deliver to Israel, Jordan, Kuwait, Oman, Qatar and the United Arab Emirates.

We have also begun shipping to Australia, New Zealand, Taiwan, South Africa and Colombia due to popular demand.

The best way of checking availability of apps is checking to see if they are on F-Droid, an alternative open source app store or direct from the developer’s website as an APK file. You can also check compatibility on a crowd sourced site here but feel free to drop us a message.

Not at all. Third party operating systems are not only supported on a Pixel device through bootloader unlocking but also allow custom firmware signing keys so the ROM we provide can be securely verified.

We accept Bitcoin or Monero as well as direct bank transfers.

Please allow up to 14 days for delivery. We strive to dispatch as soon as possible and, if stock allows, we can deliver within a day or two. Our Pixels are typically imported from the EU so there can be delays. Rest assured we will keep you updated.

During the first 30 days, we will endeavour to answer any inquiries you may have and resolve any issues you experience with the use of the operating system. You can obviously contact us after this period but please note, new customers will have priority.

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