Overview

Mamushi Pte. Ltd. (“Mamushi”, “we”, “our” or “us”) values your privacy and adheres to good privacy practices to ensure that your privacy is respected and personal information you provide to us is kept in accordance with applicable laws and the policies and practices as described in this privacy policy.

Our privacy policy seeks to help you better understand how we collect, use, disclose and protect your personal information in compliance with the Personal Data Protection Act (2012) of the Republic of Singapore (“PDPA”). Please read this privacy policy carefully before you use Mamushi’s website mamushi.io (“Mamushi Mobile”) and/or Mamushi’s products or services. It also describes the choices available to you regarding how you can access and update this information. By accessing or using Mamushi Mobile and/or Mamushi’s products or services, you agree to this privacy policy. Mamushi may change this policy from time to time by updating this page. You should check this policy regularly to ensure that you are happy with any changes.

Personal information refers to any data, whether true or not, about an individual who can be identified (a) from the data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time

Examples of such data you may provide to us include (depending on the nature of your interaction with us) your name, telephone number(s), mailing address, email address, network data and any other information relating to any individuals which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you which when taken together would be able to identify the individual. (For more information, please refer to the Personal Data Protection Commission.)

Information We Collect About You and How We Collect It

We collect several types of information from and about users of Mamushi Mobile, including:

  • Contact information by which you may be personally identified, such as name (or alias), mailing and/or billing address, email address or phone number (“personal information”)
  • Financial information such as credit card number or bank account number
  • Information about you but individually does not identify you and/or
  • Your internet connection, the equipment you use to access Mamushi Mobile and usage details such as the IMEI of your device

We collect this information:

  • Directly from you when you provide it to us and/or
  • Automatically as you navigate through Mamushi Mobile. Information collected automatically may include usage details, IP addresses and information collected through cookies and tracking pixels.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information to:

  • Provide you with information, products or services that you request from us
  • Present Mamushi Mobile and its contents to you
  • Fulfill your order and send you an order confirmation
  • Send product updates or warranty information
  • Respond to customer service
  • Administer your account
  • Respond to your questions and concerns
  • Notify you about changes to our website or any products or services we offer or provide though it
  • Any other way we may describe when you provide the information and/or
  • Any other purpose with your consent

We do not sell your personal information to third parties.

We may provide your personal information to contractors, service providers and other third parties that provide services to help us with our business activities such as shipping your order. These third parties are authorised to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information:

  • If necessary, to comply with the law or a valid and binding order of a law enforcement agency (such as a subpoena or court order).
  • If Mamushi is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on Mamushi Mobile of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
  • To any other third party with your prior consent to do so.

EEA Rights to Personal Information / GDPR

EEA individuals have the right, under certain circumstances, to:

  • Access their personal information
  • Correct inaccurate personal information
  • Request erasure of their personal information without undue delay
  • Request the restricted processing of their personal information
  • To receive the personal information that they have provided us with, in a structured, commonly used and machine-readable format and you have the right to transmit that information to another controller without hindrance or ask us to do so and
  • To object to the processing of their personal information

Such users may request access to their personal information and modify or remove most information associated with their Mamushi account at any time by contacting us via our secure form.

Links to Other Websites

Mamushi Mobile and our communication to you may contain links to other websites. Mamushi is not responsible for the content, privacy policies, products, services, reliability, viewpoint, or accuracy of information on any such websites. We do not control and shall not be responsible for the collection of personal information by third-party websites, including websites owned or controlled by our distributors, vendors and/or websites not controlled by Mamushi. Third-party websites that are accessed through links have separate privacy policies. We have no responsibility or liability for the policies implemented by third parties on their websites. You should contact them directly to ask questions about their privacy policies.

If you submit personal information to any of those websites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Cookies and tracking pixels

Cookies are small text files that a web server can store on a user’s device/machines. Cookies allow a website to store information on a user’s machine and retrieve it later. Cookies collect information like IP addresses, operating systems and browser software, but they do not collect any personal information. Cookies enable us to customise your experience and provide greater convenience at Mamushi Mobile. You have the ability to accept or decline cookies by modifying the settings on your browser; you may wish to refer to the instructions for your file management software to locate the file or directory that stores cookies, for better management of your cookie settings.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of Mamushi Mobile.

A tracking pixel is a clear or transparent picture file used to keep track of users’ navigation through a web site or various web sites.

We make use of cookies to provide you with certain functionality. These cookies are not used to track your browsing on other sites.

Name and provider

__stripe_mid

mamushi.io

Purpose

This cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information.

Expiry

1 year

Type

HTTP Cookie

__stripe_sid

mamushi.io

This cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information.

1 year

HTTP Cookie

cookieconsent_status

mamushi.io

Stores the user’s cookie consent state for the current domain.

1 year

HTTP Cookie

https://q.stripe.com/

q.stripe.com

This cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information.

Session

Pixel Tracker

m

m.stripe.com

Determines the device used to access the website. This allows the website to be formatted accordingly.

2 years

HTTP Cookie

PHPSESSID

mamushi.io

Preserves user session state across page requests.

Session

HTTP Cookie

wc_cart_created

mamushi.io

Necessary for the shopping cart functionality on the website.

Session

HTML Local Storage

wc_cart_hash_#

mamushi.io

To store items in shopping cart.

Session

HTML Local Storage

wc_fragments_#

mamushi.io

Remembers items stored in your cart during a session.

Session

HTML Local Storage

woocommerce
_cart_hash

mamushi.io

Necessary for the shopping cart functionality on the website to remember the chosen products – This also allows the website to promote related products to the visitor, based on the content of the shopping cart.

Session

HTTP Cookie

woocommerce
_items_in_cart

mamushi.io

Necessary for the shopping cart functionality on the website to remember the chosen products – This also allows the website to promote related products to the visitor, based on the content of the shopping cart.

Session

HTTP Cookie

wp_woocommerce
_session_#

mamushi.io

Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.

1 day

HTTP Cookie

woocommerce
_recently_viewed

mamushi.io

Contains data on the latest products viewed by the visitor. Used for internal statistics by the website operator.

Session

HTTP Cookie

Data Security

We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to Mamushi and you do so entirely at your own risk. Once we receive your transmission of information, what we will do is to make commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If we learn of a security systems breach, we may attempt to notify you electronically so that you can take appropriate protective steps. We may post a notice on Mamushi Mobile if a security breach occurs.

Mamushi Mobile has security measures in place that strive to protect against the accidental loss, misuse, and unauthorised access to your personally identifiable information while under our control. Such security measures include, but are not limited to, full disk encryption of hardware, password controls, firewalls, and other industry standard security measures.

Mamushi Mobile is hosted in the United States. Regardless of the country where you reside, you acknowledge that you are directly transferring your data to us in our United States based servers for the processing of orders and payments through our online store. Customer data is purged from Mamushi Mobile no later than 14 days after payment processing. The transmission of all information collected on our order form is encrypted using transport layer security (TLS). If you choose to use a third party payment option to pay for your order, its privacy statement and security practices will apply to your information. For the execution of credit card payments your credit card data will be shared with our payment service providers Stripe and HitPay.

We retain data to comply with our tax, accounting, and financial reporting obligations, where we are required to retain the data by our contractual commitments to our financial partners, and where data retention is mandated by the payment methods that we support. Where we retain data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.

Mamushi’s email is stored in ISO 27001 certified data centers in Germany and all communications are stored end-to-end encrypted except for email addresses of senders and recipients of emails.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, you may find out our contact information here.